Refund policy
Cancellations & Exchanges
Cancellations :
You can cancel the order by telling us before or after the goods are handed over to you. If you wish to withdraw or cancel your order before payment has been confirmed and goods have been handed over to you or a nominee, please email our team with a cancellation request along with your unique order number. If no delivery or additional charges have been incurred, then we can offer a full refund to you with no other conditions.
If you wish to cancel the order after payment has been confirmed, and goods have been handed over to you or a nominee, please email us a cancellation request with your unique order number. In such a case, you must return to any of our business premises any and all goods purchased in undamaged condition at your own expense. Then we must without delay refund to you the price for those goods which have been paid for in advance, but we can retain any additional delivery charges which have been incurred in the process.
Right to cancel :
Subject as stated in these Terms and Conditions, you can request to cancel an order within 7 business days without giving any reason. The cancellation period will expire after 7 business days from the day on which you, or a third party, other than the carrier indicated by you, receive the confirmation email for your order.
To exercise the right to cancel, you must inform us of your decision to cancel the order by a clear statement setting out your decision via email.
To meet the cancellation conditions and deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellations in the cancellation period :
Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of initial delivery if goods have already been handed over to you.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary / damaging handling by you (ie. handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
If you have received goods in connection with the order which you have cancelled, you must send back the goods or hand them over to us at without delay and in any event not later than 7 business days from the day on which you communicate to us your cancellation of your order.
The deadline is met if you send back the goods before the period of 14 days has expired, from the day on which you received order confirmation via email. You agree that you will have to bear the cost of returning the goods.
Exchanges :
If you wish to exchange the product you have ordered before payment has been confirmed and goods have been handed over to you or a nominee, please email our team with a exchange request along with your unique order number. We can offer a product exchange at no cost.
If you wish to exchange the product you have ordered after payment has been confirmed and goods have been handed over to you or a nominee, please email our team with a exchange request along with your unique order number. We can offer a product exchange, however if the original product incurred any delivery charges, we reserve the right to retain any / all initial delivery charges.
Right to exchange :
Subject as stated in these Terms and Conditions, you can request to exchange a product within 7 business days without giving any reason. The exchange period will expire after 7 business days from the day on which you, or a third party, other than the carrier indicated by you, receive the confirmation email for your order.
To exercise the right to exchange, you must inform us of your decision to exchange the order by a clear statement setting out your decision via email.
To meet the exchange conditions and deadline, it is sufficient for you to send your communication concerning your exercise of the right to exchange before the exchange period has expired.
For all exchanges, the customer will be required to arrive at our enterprise location to exchange the products, once a date / time has been settled through communication with our team via email or mobile contact.
Effects of exchanges in the exchange period :
If the product you wish to exchange your initial ordered product for is of a different price:
- We will reimburse the change of the price difference if your new selection is of a lower price than the original product.
- You will be required to pay the price difference, if your new selection is of a higher price than the original product.
In any case, exchange of products will occur only once the final price of the product to be exchanged for, has been settled in full.
We may make a deduction from the reimbursement for loss in value of any goods supplied in the process of exchanging, if the loss is the result of unnecessary / damaging handling by you (ie. handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.) This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
If you have received goods in connection with the order which you wish to exchange, you must hand them over to us at without delay and in any event not later than 7 business days from the day on which you communicate to us your wish to exchange your order.
The deadline is met if you hand over the goods before the period of 14 days has expired, from the day on which you received order confirmation via email. You agree that you will have to bear the cost of returning the goods.