Shipping policy

Delivery / Pickup

Delivery / Pickup orders for Bank Transfer :

We will deliver the goods, to the delivery location within 2 business days from payment confirmation or, failing any agreement, without undue delay and, in any event, not more than 7 business days after the day on which the payment is confirmed. (Deliveries will not commence until payment is made in full for product and any / all delivery charges). 

For pickup, once you receive order confirmation and full payment has been received to us, it is your duty to set out a pickup time to retrieve your ordered product. Communication will be carried out via email or by contacting you on the mobile number provided on the order form. Once payment has been confirmed, a duration of 7 business days will be set for you to decide on a date / time for pickup, and come retrieve your ordered product from our enterprise location, unless a further timeline is necessary and specifically expressed to us via the aforementioned communication streams. If any date / time for pickup must be changed, it must be informed to us prior to the set date / time via email or mobile contact. Failure to come retrieve your ordered product within the set period of 7 business days provides us the right to decide on a pickup time for you. In such a case, you will be responsible to retrieve the product on the new date / time we have decided upon.

Delivery / Pickup orders for Cash on Delivery (COD) :

If COD option has been chosen for delivery, we will deliver the goods within 2 business days from order confirmation, or failing any agreement, without undue delay and, in any event, not more than 7 business days after the day on which the order has been confirmed. Our delivery personnel will be in contact with you via email or the mobile number provided on the order form, and will NOT be carrying change. It is your responsibility to ensure that you have the exact amount due for payment for the ordered goods. Goods will not be handed over unless exact cash amount has been handed over to our delivery personnel. 

If COD option has been chosen for pickup, we will allow the goods to be retrieved within the aforementioned time period of 7 business days from order confirmation, or failing any agreement, without undue delay and, in any event, not more than 14 business days after the day on which the order has been confirmed, based on the conditions stated in the above section. Our pickup personnel will be in contact with you via email or the mobile number provided on the order form, and will NOT be carrying change. It is your responsibility to ensure that you have the exact amount due for payment for the ordered goods. Goods will not be handed over unless exact cash amount has been handed over to our pickup personnel. 

Failure of Delivery / Pickup from our side :

In any case, regardless of events beyond our control, if we do not deliver or provide a pickup opportunity for the goods on time, you can (in addition to any other remedies) treat      the order at an end if:

-   we have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential; or

-   after we have failed to deliver / offer pickup on time, you have specified a later period which is appropriate to the circumstances and we have not delivered / offered     pickup within that period.

If you treat the contract at an end, we will (in addition to other remedies) promptly return all / any payments made under the contract and provide a full refund.

If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all / any payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this

Deliveries outside our usual delivery locations :

At the moment, we do not generally deliver to addresses outside the greater Male’ area in The Maldives ( Male’ City, Hulhumale’ Phase 1 & 2, Villimale’ ), for this option, please contact us vie email to setup your order. If the option for deliveries outside of the greater Male’ is required, we can utilise air freight or boat transfer to deliver our products to islands / countries outside of our usual delivery market. We will specify details for the order such as additional payments to the cost of delivery and order details via email or via the mobile number provided on the order form. Once order confirmation email has been sent, we will specify delivery details to you via the aforementioned communication streams to finalise method of delivery and delivery charges.

Collection of goods from Delivery / Pickup

If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.

The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.

Risk and Title

Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.

You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.